Delivery Information

Standard Delivery

Our standard furniture delivery charge is £65 for most mainland England postcodes.

Because delivery costs vary for certain locations, please contact us before placing your order to confirm that your postcode is covered by our standard rate.

Some areas may carry an additional surcharge, while others may not currently be serviced by our couriers.

• Scottish Highlands and some areas of Scotland
• Northern Ireland
• Isle of Wight and other islands
• Some parts of Wales
• Cornwall and other remote or rural locations

Please email us with your postcode and the item you are interested in and we'll happily confirm the delivery cost before you order.

How Delivery Works

Furniture is normally delivered using a trusted independent furniture courier.

Our standard delivery service is generally a one-person service, meaning the driver may require assistance when unloading or moving larger items.

Please ensure somebody physically able to help is available at the delivery address. If you cannot provide assistance, let us know before ordering so we can discuss alternative arrangements.

Delivery is usually made to the ground floor and drivers may not be able to carry furniture upstairs.

Delivery Times

Delivery times vary depending on your location and the courier's route.

Once your order has been processed, the courier will contact you directly to arrange a suitable delivery date.

Furniture deliveries are normally grouped geographically, so an exact delivery date may not be available immediately after ordering.

Please ensure the telephone number supplied with your order is correct, as the courier will use this to arrange delivery.

Checking Access

Before ordering, please check that your furniture will fit through:

• Doorways
• Hallways
• Staircases
• Lifts
• Narrow entrances or passages

The dimensions shown on each product page refer to the item itself. Please allow additional space for manoeuvring.

Our couriers cannot dismantle doors, windows or stair rails.

If an item cannot be delivered because of restricted access, you may still be responsible for the original delivery charge and any return delivery costs.

Missed Deliveries

Once a delivery date has been agreed, somebody must be available to accept the item.

If the courier cannot complete the delivery because nobody is present, access is unavailable or suitable assistance has not been provided, a further delivery charge may apply.

Collection

You are very welcome to collect your purchase from our showroom by prior arrangement.

The Furniture Recycling Shop
1a Station Road
Bourne End
Buckinghamshire
SL8 5QE

Please wait until we have confirmed your order is ready before travelling.

Please bring a suitable vehicle, protective blankets, straps and enough people to safely load the furniture.

Smaller Items

Smaller decorative items may be sent using a parcel courier rather than our furniture delivery service.

The available delivery method and price will be shown during checkout where possible.

Some fragile or unusually shaped items may be collection only or require a specialist delivery quotation.

Inspecting Your Delivery

Please inspect your item as soon as reasonably possible after delivery.

Our furniture is antique, vintage or previously owned and will naturally show signs of age, use and character. These are described and photographed as accurately as possible.

If you believe an item has been damaged during delivery, please provide:

• Your name and order number
• Photographs of the item
• Photographs of the packaging (where applicable)
• A description of the damage

Please do not dispose of any packaging until the matter has been reviewed.